Tag Archives: Process Improvement

Malcolm Gladwell: Albert O. Hirschman and the Power of Failure : The New Yorker

“Hirschman was interested in contrasting the two strategies that people have for dealing with badly performing organizations and institutions. “Exit” is voting with your feet, expressing your displeasure by taking your business elsewhere. “Voice” is staying put and speaking up, choosing to fight for reform from within. There is no denying where his heart lay.”

Working from within can be a long, messy,  frustrating process; but, of course, the insights, leverage, and potential satisfaction gained may be worth the effort.

http://m.newyorker.com/arts/critics/books/2013/06/24/130624crbo_books_gladwell?currentPage=all